Karolina Debowczyk

Tuesday, July 19, 2011

LAB

Effective
http://twitter.com/#!/Seneca_College- Seneca’s twitter page is constantly updated with Seneca events, opportunities and information.  It has over 3000 followers growing by the day and is very connected with their peers by shouting out students who have received awards and posting videos and pictures of Seneca students work and events.
http://www.facebook.com/#!/humbercollege- Humber College’s facebook page is very active and has over 15,000 likes. Many students post discussions and questions about the college on the site, and the administrator is effective in answering the questions. Overall it is a very involved facebook page including posts, photos, videos, discussions, links and excessive information.
http://www.facebook.com/#!/georgebrowncollege - with over 8 thousand likes and an extensively informative page George Browns Facebook page is highly effective. It includes recent events, flyers, course choices, view books, discussions and is regularly updated. Students are also actively involved in the website. It also offers videos, photos, discussions and information on all courses, extracurricular activates and awards.


Not Effective
http://twitter.com/#!/HumberHR - Though Humber College updates at least once every week, their followers are only at 300. The page does not offer a lot of information and tweets are only regarding job postings.
http://www.facebook.com/#!/pages/Seneca-College/107674175922664 - Seneca’s facebook page provides information about the campus and allows students to post on the wall, though it does not post themselves regarding Seneca events or important dates.  This would create more of a community among students and allow them to view any extracurricular activities or scholarships and bursaries Seneca has to offer.
http://twitter.com/#!/GBcollege - GeorgeBrowns twitter page is non effective and only includes 1 tweet. No logo or picture is included in their profile and it only attached a link to the website. Somehow it still has 500 followers, but no updates.

Wednesday, July 6, 2011

Balanced scoreboard approach

Internal


Goals                                                   Possible Measures                  

Improve Quality of photographs           Compress image type to right file
                                                              Host images  on sub-domain
                                                              Customer Follow up

Higher Quality Layout                          Include Flash
                                                              Update Layout
                                                              Customer Follow up

Optimize inventory for online store      Include more products
                                                             Create inventory turnover
                                                              Increase delivery time

Technical help                                       Percentage of users accessing FAQ's page
                                                              increase amount of time between answering emails
                                                               Include phone line
Customer


Goals                                                   Possible Measures                  


Customer Loyalty                               Measure use
                                                           Percentage of visitors who return to site

Customer Satisfaction                         Feedback cards
                                                           Amount of paid members
                                                           percentage of online sales

Ease of Navigation                             Number of returning members
                                                            Percentage of visits to help page
                                                           Percentage of member complaints

Customer Usability                            Amount of logins
                                                           Number of created castings
                                                           Percentage of received work

Balanced scoreboard approach

Internal

Goals                                                   Possible Measures                  

Improve Quality of photographs           Compress image type to right file
                                                              Host images  on sub-domain
                                                              Customer Follow up

Higher Quality Layout                          Include Flash
                                                              Update Layout
                                                              Customer Follow up

Optimize inventory for online store      Include more products
                                                             Create inventory turnover
                                                              Increase delivery time

Technical help                                       Percentage of users accessing FAQ's page
                                                              increase amount of time between answering emails
                                                               Include phone line
Customer

Goals                                                   Possible Measures                  


Customer Loyalty                               Measure use
                                                           Percentage of visitors who return to site

Customer Satisfaction                         Feedback cards
                                                           Amount of paid members
                                                           percentage of online sales

Ease of Navigation                             Number of returning members
                                                            Percentage of visits to help page
                                                           Percentage of member complaints

Customer Usability                            Amount of logins
                                                           Number of created castings
                                                           Percentage of received work

Followers